What we do to make hiring a local helper easy to trust.
Every helper has a verified government ID and a profile photo before they can accept a single job. You see their first name, photo and rating before they arrive.
Your card is held, not charged, when you book. You're charged after the job is done and you've reviewed the photos. If you don't respond, it confirms automatically after 24 hours, and a reported problem pauses it.
Helpers add photos of the finished work, so you can check it before you confirm and have a record afterward.
If the real job turns out different from the description, your helper checks on arrival and you approve any change before work continues. If you'd rather not, you can cancel for a $25.00 trip fee.
Once your helper is on the way you can see them on the map and get a text when they're close. You can message them from your job page, or call them without sharing phone numbers.
Use Report a problem on your job page. Tell us what happened, add photos, and we pause the payment while we look into it. You can also reply to your confirmation text.
Questions? Contact us or read the FAQ.