Questions and answers

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For customers

How does SameDayHelpers work?

Describe the job, add your ZIP code and see a price. A nearby independent helper claims it, you can follow them on the map, and you pay after the work is done.

Am I charged when I book?

No. Your card is held, not charged. You're charged after the job is finished and you confirm it, or automatically 24 hours after the helper marks it done if you don't respond.

How is the price decided?

Hourly jobs show an estimate and a maximum card hold, and you pay only for the time actually worked. Fixed-price jobs show one price up front. Any change to the scope needs your approval first.

What are your service hours?

Same-day jobs run 7:00 AM to 9:00 PM Arizona time. A job can start today if it will finish with time to spare before closing. Otherwise book it for the next morning or any day you pick, up to 6 days ahead.

Do I need to add photos?

Some jobs, such as moving, cleaning, handyman, junk removal, need 3 fresh photos taken with your camera (and sometimes a short video) so we can price them accurately.

Can I cancel or change the time?

Yes. It's free until a helper accepts. After that it's free until 2 hours before the start. Closer than that, a $25.00 cancellation fee goes to your helper. Once your helper is on the way, use Call my helper or Report a problem from your job page.

What if the job is bigger than I described?

Your helper checks the real scope when they arrive. If it differs, you approve the change before any work continues, or you can cancel for a $25.00 trip fee.

What if my helper doesn't show up?

We alert you and send the job to another helper automatically. If nobody can take it, your card is never charged.

Who are the helpers?

Independent local people. Every helper has a verified ID and a profile photo, and you see their first name, photo and rating before they arrive.

Do I need to be home?

That depends on the job. You can message your helper from your job page to share a gate code, parking or access details.

Can I tip my helper?

Yes, after the job is done. 100% of tips go to your helper.

Is there a discount for new customers?

New customers get $10.00 off their first job automatically. After your first job you also get a link to share: friends get $10.00 off and you earn $10.00 off your next booking when their job is done.

Can I book the same job again or set up repeats?

Yes. Open My jobs to book a finished job again, or choose weekly, every 2 weeks or every 4 weeks. You can cancel repeats anytime.

Something went wrong. What do I do?

Use Report a problem on your job page and we'll pause the payment while we look into it. You can also reply to your confirmation text or use the Questions page.

Where do you operate?

The Phoenix area. See the Areas page for the cities we serve.

For helpers

How much do I keep from each job?

You keep 85% of the job's labor price. Rush and gear add-ons go to you in full, and so do tips.

When and how do I get paid?

After the customer confirms the job, your payout is sent through Stripe. You can cash out instantly to a debit card (Stripe charges a small fee) or let earnings pay out to your bank automatically.

What do I need to sign up?

A phone, a verified ID, a profile photo and a payout account. You can't accept jobs until your ID is verified and your photo is added.

How are jobs offered?

Jobs near you show in the app and alert your phone. The first helper to accept gets the job. Team jobs list how many helpers are needed.

Can I choose when I work?

Yes. Set your weekly hours in your account and you only get alerts and offers during them. You choose which kinds of jobs and which ZIP codes you take.

Do I need my own tools or truck?

Only for jobs that ask for gear. You list the equipment you have, and you only see jobs that match it.

What if I can't make a job?

Release it from the job in your app as early as you can so we can find a replacement. No-shows are tracked.

Do you pay for referrals?

Yes. When a helper you invite completes their first job, $50.00 goes to your payout account.